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Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note that given the taxes and import duties, our US customers will have to pay extra fees.
It depends on where you are.
We aim to process and dispatch orders as quickly as possible, usually within 3 working business days.
Orders processed for Europe usually take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If a product is marked as Pre-order, it will ship as soon as the product is in stock. If an order contains Pre-order and In-stock items, the order will be sent all at once, when Pre-order items have been restocked. If you would like the order to be sent in various shipments, please get in touch with us in order to arrange for this.
The shipping costs vary depending on the weight and on the shipping area.
The cost will be reflected at checkout while selecting your shipping country in the address form.
The shipping cost does not include the duties and taxes that some country outside of the EU may ask.
Unused and unopened products may be returned within 7 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned.
Orders within the EU will not be charged any additional taxes or fees. Customers from countries outside of the EU may have to pay additional fees or customs charges. We have no control over any customs or import duties that could be asked when the parcel reaches your destination country. If applicable, once the order is placed you will be contacted by the courier for the payment of tax or duties.
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